Privacy Policy

Last updated: April 2026

1. Information We Collect

When you use our website or submit a work order, we may collect the following information:

  • Name, email address, and phone number
  • Company name and role
  • Site address and building details
  • Details about your security systems and service requirements
  • Any other information you provide through our forms

2. How We Use Your Information

We use the information we collect to:

  • Process and respond to your work orders and enquiries
  • Provide, maintain, and improve our services
  • Communicate with you about your service requests
  • Send you relevant updates about your building's systems
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Our technicians and staff who need it to provide services
  • Service providers who assist our operations (e.g., email delivery)
  • Authorities when required by law

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some site functionality.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: